1. This Privacy Policy applies to the vhive.com.sg website and/or times when you share your personally identifiable information with us through other voluntary means (the “Site”). We value our customers’ privacy and appreciate your confidence that we will respect your privacy in a careful and sensible manner. By visiting the Site and/or using the products and services made available to you on the Site, you are agreeing to the terms of this Privacy Policy. Please read this policy carefully.

2. Our business is constantly evolving and our Privacy Policy and the Site and our Terms of Use will also evolve. You should check our Site frequently to see recent changes. If you choose to visit the Site, your visit and any dispute over privacy is subject to this Privacy Policy and our Site’s Terms of Use.

Types of Personal Information the Site Collects

3. Automatic Information
We collect certain information about your device, your interaction with the Site, and information necessary to process your purchases when you visit our site. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device Information
  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.
Order Information
  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, Shop Pay, Google Pay, Apple Pay), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.

4. Information collected from users who register their emails with us
When you register your emails with us, we may use it to send newsletters about our store updates, products and services that may be of interest to you. If you change your mind and like to opt-out, you may withdraw your consent by contacting us at customerservice@vhive.com.sg or by clicking ‘unsubscribe’ at the footer of our newsletter.

5. Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

How We Share the Information
6. We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    7. Behavioural Advertising
    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
    • For example: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
    • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

    For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by:

    8. Cookies
    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimise your experience on our Site and to provide our services.

    a) Cookies Necessary for the Functioning of the Store:

    Name Function
    _ab Used in connection with access to admin
    _secure_session_id Used in connection with navigation through a storefront
    cart Used in connection with shopping cart
    cart_sig Used in connection with checkout
    cart_ts Used in connection with checkout
    checkout_token Used in connection with checkout
    secret Used in connection with checkout
    secure_customer_sig Used in connection with customer login
    storefront_digest Used in connection with customer login
    shopify_u Used to facilitate updating customer account information

    b) Reporting and Analytics:

    Name Function
    _tracking_consent Tracking Preferences
    _landing_page Track landing pages
    _orig_referrer Track landing pages
    _s Shopify analytics
    _shopify_fs Shopify analytics
    _shopify_s Shopify analytics
    _shopify_sa_p Shopify analytics relating to marketing & referrals
    _shopify_sa_t Shopify analytics relating to marketing & referrals
    _shopify_y Shopify analytics
    _y
    Shopify analytics

     
    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

      9. Do Not Track
      Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. 

      10. If our assets or substantially all of our assets are acquired by one or more third parties as a result of a merger, sale, consolidation or liquidation, customer information may be one of the transferred assets.

        Links to Third Party Websites
        11. Certain activities through the Site, such as special promotions, may be linked with those from other unrelated third party companies that offer you the option to share your personal information with the third party. We will not share your personal information with those third party companies. Links provided on the Site to third party websites are provided as a convenience to you and we do not control those sites or their privacy practices, which may differ from ours.

          12. We do not endorse or make any representations about any third party sites that may be accessible through the site. We encourage you to review the privacy policy of any company before submitting your personal information. 
            13. The personal data you choose to give to unrelated third parties is covered by their privacy policies, not this Privacy Policy. Some third party companies may choose to share their personal data with us; that sharing is governed by that third party company’s privacy policy.

              General
              14. In the unlikely event that we believe that the security of your personally identifiable information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate or required by law, we would endeavour to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email.

                15. Contact Us
                For more information about our privacy practices, or if you have questions, please contact us by e-mail at customerservice@vhive.com.sg or by mail using the details below:
                Vhive Pte. Ltd., 3791 Jalan Bukit Merah, E-Centre @ Redhill, #03-04, Singapore 159471

                  Updated as of date: 5 August 2021

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