If you are not fully satisfied with the product (the “product(s)”) you have purchased from our in-store or online shop, you may qualify to return the item for a refund. Please email us at firstname.lastname@example.org and include details of your order invoice number and the product you wish to return.
1. All products are eligible for return if they meet all of the following criteria:
a. Product is unopened, unused, unassembled and still intact in its original packaging
b. Within 14 days of delivery or self-collection date
c. Original receipt or proof of purchase
2. Vhive Pte. Ltd. reserves the right to refuse any returns should we deem that the returned product does not meet the above criteria. Refunds will only be processed after we have inspected the product.
3. Returns are not applicable to display products purchased in-store, used beddings, products damaged due to misuse, abuse, normal wear & tear, incorrect self-assembly and products damaged after leaving the store or delivered in good condition.
4. The refunded amount shall reflect only the product’s purchase price and exclude any extra fees incurred such as delivery, assembly, delivery location and/or carry-up (staircase) fees. We do not charge a restocking fee.
5. Refunds will be made based on the original payment mode. Credit card refunds will be credited to the original card-issuing bank. Cash refunds will be made via cheque to the name indicated on the invoice.
6. Please note that you may be charged additional fees for the return pick-up such as carry-up (staircase) fees if your premise is inaccessible by a lift, etc. These additional fees will be made known to you prior to the allocation of a date and time of return.
7. Depending on the logistics’ availability, we will allocate and inform you of the date and time of return.